Summit Social Academy will create a/an Summit Social Academy Pay on your behalf. Once created, an email will be sent to you with a link you can use to begin the activation process.

If you have been notified by Summit Social Academy that your first payment has been sent but have not received an activation email, click here.

If you have any questions about creating a Payment Portal, please visit Summit Social Academy Help Center or contact Summit Social Academy for support.

1. Log in to your Pay Portal.
2. Click Settings > Profile
3. Make the changes.
4. Click Save

If you are unable to update your information, please contact Summit Social Academy directly.

Once created, you will receive an activation email containing your account number and a link you may click on to begin the activation process.

• Google Chrome : Version 46 and up
• Safari : Version 8 and up
• Firefox : Version 42 and up
• Internet Explorer : Version 11 and up
• Opera : Version 10 and up

Auto CashOut allows you to set up the automatic transfers of the funds from your wallet to up to three different destinations— so that you can set it and forget it!

In order to set up Automated CashOut, you will need to have at least a prepaid card or one set of banking information saved in your Wallet.

To set up Auto CashOut in your Pay Portal:

1. Click on CashOut in your Wallet Tools menu

2. Under Option 2: Automated CashOut, select Add Auto CashOuts and click Continue.

3. If you already have an activated your Prepaid Card and wish to modify your Auto CashOut settings, click on Update.

• If you have a prepaid card and/or at least one bank account saved in your Pay Portal, you will see them listed here. If you do not yet have any saved bank accounts, you can add one by clicking on Add New CashOut Account.

4. To configure your Auto CashOut, select up to three CashOut destinations (bank account or card) by checking off the boxes beside them. In the % field to the right, enter the percentage of your funds that you would like to be automatically cashed out to each destination. The total for all chosen CashOut destinations must equal 100%.

For example, you can choose to have 60% of your incoming payments go to your card while the remaining 40% goes to a bank account.

5. Choose the frequency of your Auto CashOuts. You can choose either daily or monthly. If you choose monthly, you can select the date on which the first Auto CashOut is to take place.

Tip: If you would like your incoming payments to be forwarded to your bank account and/or prepaid card as quickly as possible, select the daily Auto CashOut frequency.

6. Click Continue to confirm your Auto CashOut. You will now see the details of your Auto CashOut configuration on the CashOut page, along with the options to either Edit or Delete your Auto CashOut.

7. Advanced Options: By clicking the Advanced Options link, you can also configure:

• Auto currency conversion. If you get paid in a different currency than the currency used by your CashOut destinations, select the currency in which you get paid here. This will ensure that the funds arriving in your Pay Portal are converted and CashedOut in your local currency.
• Minimum Auto CashOut amount. For example, you can set your account to only perform a CashOut once you have accumulated a minimum of $100 in payments.

 

Please note: All Auto CashOut destinations selected must use the same currency. This means that you may not, for example, set one of your Auto CashOut destinations as a USD bank account and another as a CAD bank account.

1. Click on Transfer from the menu.
2. Under Action click on Update Auto Transfer for the specific account.
3. You will now see the details of your Auto Transfer configuration on the Transfer page, along with the options to either Edit or Disable your Auto Transfer.

If your organization allows it, you can transfer your Pay Portal balance to any bank account in your country.

To register a new bank account:

1. Log in to your Pay Portal.
2. Click Transfer > Add New Transfer Method
3. Select the country and currency of the bank account that the funds will be transferred to.
4. Click Bank Account > Continue
5. Enter your account details including a nickname for the transfer method in the “Remember As” field (for example, “My Savings”). Click Continue
6. Carefully verify that your bank information is correct, as incorrect information may cause significant delays to your transfer.
7. Click Confirm

To transfer funds to a bank account that has already been registered on your Pay Portal:

1. Click Transfer > Action > Transfer to Bank Account
2. Select an option on the “From” dropdown panel.
3. Enter the amount you would like to transfer and add a personal note (optional). Click Continue
4. Review your transfer details.
5. Click Confirm

Please allow 1 - 3 business days for the funds to be credited to a bank account in North America or Europe and up to 5 business days for other destinations.

Payments and transfers go through various stages while being processed. Updates are noted on your Pay Portal to keep you apprised of your funds and when you can expect them.

The Receipt ID is a record of the transaction which can be referenced when contacting customer support.

1. Log in to your Pay Portal.
2. Click History
3. Click on the transaction description to view the details.

Note: For security reasons, only the last four digits of your account information will be displayed.

As part of our compliance program, we may require that you provide some additional information in order for you to continue to receive funds. For security reasons, we will not ask you to provide or verify personal information via email. Please visit your Pay Portal to update your information and follow steps to review your personal information.

While we aim to process all funds in a timely manner, processing times vary by financial institution. Once the funds have left our system the processing times for the receiving bank and any intermediary financial institutions involved can vary between institutions as well as country.

If you have initiated multiple transfers from your Pay Portal, you will receive separate cash out notifications for each transfer.

After a payment has been processed, the destination account cannot be changed. However, you can update the destination account for future payments by following these steps:

1. Log in to the Pay Portal
2. Click Transfer
3. On the Transfer Center, click Action > Update
4. Update the information
5. Click Confirm.

When a payment is initiated, the amount transferred from your Pay Portal will be deducted, along with a transfer fee (if applicable). In the case of wire transfers, the recipient bank may impose processing fees which will be deducted from your balance.

The best way to confirm that you have entered your banking information correctly is to refer to the numbers on the bottom of your check.

In Canada and the United States, your account information would be displayed as shown on the sample checks below:

Canadian Accounts:

American Accounts:

For all other regions, please refer either to your bank statement or contact your financial institution to confirm your banking information.

 

1. Log in to your Pay Portal.
2. Click Settings > Security
3. Enter your existing password.
4. Enter and confirm a new unique password.
5. Click Update Password

Password requirements:

• At least 1 upper case letter
• At least 1 lower case letter
• At least 1 number
• At least 8-128 characters long
• At least 1 special character
• Not used before.

1. Log in to your Pay Portal.
2. Click Transfer
3. On the Transfer Center, click Action > Update
4. Update your account information.
5. Click Continue
6. Review your profile information and make updates if required.
7. Click Confirm

Please refer to the Support tab at the top of the page for support hours and contact information.

Please note we do NOT keep a record of your password!

If you have forgotten your password, you may reset it by following these steps:

1. Click on Forgot Your Password? or Resend Activation Email.
2. Enter your email address registered with the Pay Portal.
3. Wait for a password reset email.
4. Click on the password reset link in the email.
5. Enter the answers to your security questions (answers are case sensitive).
6. Enter a new password you have not previously used.
7. Confirm the new password.
8. Click on Submit.

Click here if you have forgotten your password